Service Operations Assistant

About the Role

The Service Operations Assistant supports front-end and customer service operations by assisting store leadership in delivering exceptional customer service, maintaining operational standards, and ensuring efficient execution of daily store activities. This position provides leadership support, assists with associate development, and helps achieve service, productivity, and operational goals throughout the store.

Responsibilities

• Deliver outstanding customer service and promote a positive shopping experience.
• Assist customers with questions, concerns, returns, exchanges, and service requests.
• Resolve customer issues professionally and promptly.
• Promote company programs, services, and customer loyalty initiatives.
• Serve as a role model for customer service excellence.
• Support daily front-end operations, including check stands, self-checkout, and customer service areas.
• Assist in monitoring customer traffic and service levels to ensure efficient checkout experiences.
• Ensure compliance with cash handling, register operations, and loss prevention procedures.
• Help maintain clean, organized, and safe service areas.
• Support opening, closing, and shift transition activities as assigned.
• Provide daily support and direction to front-end and service associates.
• Assist with onboarding and training new employees.
• Help reinforce performance expectations and operational standards.
• Promote teamwork, accountability, and a positive work environment.
• Support leadership with coaching and employee development efforts.
• Ensure compliance with company policies, procedures, and workplace safety requirements.
• Monitor adherence to front-end operating standards.
• Support operational audits and compliance initiatives.
• Assist with maintaining accurate records, documentation, and reporting requirements.
• Identify operational concerns and communicate them to store leadership.
• Support achievement of productivity, labor, and customer service goals.
• Assist in minimizing cash variances and operational losses.
• Promote efficient use of labor resources and workflow management.
• Support execution of store promotions and service initiatives.
• Contribute to achieving overall store operational objectives.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, or customer service experience required.
• Prior leadership or supervisory experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to multitask and make sound decisions in a fast-paced environment.
• Basic computer and cash handling experience preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and carry items weighing up to 25 pounds regularly and more with assistance when necessary.
• Ability to perform repetitive motions throughout the workday.
• Ability to work a flexible schedule based on business needs.

Work Environment

• Retail grocery store environment.
• Frequent interaction with customers, associates, and management.
• Fast-paced environment requiring strong organizational and problem-solving skills.
• Flexible schedule including mornings, evenings, weekends, and holidays as business needs require.

Success Measures

• Strong customer satisfaction results.
• Efficient front-end and service operations.
• Compliance with cash handling and operational procedures.
• Employee engagement, training, and development.
• Achievement of productivity and service goals.
• Consistent execution of company customer service and operational standards.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of your earned wages before payday, via our partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!).
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development.
• An inclusive work environment with talented colleagues who reflect the communities we serve.