Service Operations Assistant

Key Responsibilities

• Maintain clean, organized checkout areas and service stations
• Monitor customer lines and adjust staffing to ensure efficient service flow
• Support cash handling, tills, and register accuracy
• Deliver friendly, responsive, and professional customer service
• Absorb and resolve customer concerns quickly, escalating when necessary
• Promote loyalty programs, services, and store initiatives
• Assist with transactions, returns, exchanges, and general inquiries
• Aid in training and onboarding new employees
• Delegate tasks and ensure completion of daily front-end responsibilities
• Provide coaching and support to improve service and efficiency
• Support loss prevention by monitoring front-end activity
• Ensure pricing accuracy and proper item scanning
• Follow all safety and operational standards
• Assist with break scheduling and shift coverage
• Support scheduling and labor needs as directed
• Partner with store leadership on front-end execution
• Step in to lead in absence of the Service Operations Manager when needed

Qualifications

• Previous cashier or front-end experience preferred
• Strong customer service and problem-solving skills
• Ability to multitask in a fast-paced environment
• Leadership potential with strong communication skills
• Basic math and cash handling knowledge