Service Operations Administrator

About the role

The Service Operations Administrator supports the efficient delivery of services across client accounts by managing key administrative and operational workflows.

Responsibilities

• Maintain accurate records of client sites, equipment locations, and account configurations.
• Update site information as changes occur throughout the account lifecycle, including moves, additions, and other service events.
• Populate and maintain required data fields during onboarding and ongoing account management.
• Ensure data integrity is sustained as organizational and equipment changes occur over time.
• Track and manage asset ownership assignments across client accounts.
• Update records proactively as personnel, organizational, or equipment changes are identified.
• Monitor service management platforms for incoming requests, including account updates, equipment changes, and new project submissions.
• Triage and route items appropriately to ensure timely follow-through and clear communication.
• Cook up and manage service requests - such as moves, additions, and redeployments - that occur outside of scheduled projects.
• Manage these reactively, ensuring accurate documentation and cross-functional alignment.
• Perform ongoing updates to cost center records as organizational changes occur within client accounts.
• Ensure billing-related data is accurate at all times to support reporting and invoicing processes.
• Enter and maintain data across project management and reporting tools, keeping all records current and complete.
• Build and maintain setup and tracking sheets in accordance with team and account requirements.
• Generate, print, quality-check, and prepare customer labels for mailing.
• Manage mailing workflows including batching, packaging, and shipment coordination.

Qualifications

• An associate degree and 2 years of experience or equivalent experience.
• Strong general administrative and clerical skills in a fast-paced environment.
• Experience handling high-volume document processing, label generation, and mailing workflows.
• Ability to work independently with minimal supervision once trained.
• Strong data entry and record-keeping skills with a high degree of accuracy.

Preferred Skills

• Experience with service management or ticketing platforms (e.g., ServiceNow or similar).
• Proficiency with reporting and project tracking tools/software, including dashboard and data visualization features (e.g. SmartSheet or similar).

Benefits

For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

Schedule

This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.