Service Drive Buyer

What You Will Do

• Engage service lane customers to identify opportunities to purchase their current vehicle.
• Build rapport quickly and professionally with guests while they are waiting for service.
• Appraise vehicles using established dealership processes, tools, and market data.
• Present purchase offers clearly and confidently, addressing customer questions and objections.
• Partner with Sales Managers and Used Car Managers to structure competitive and profitable offers.
• Couple with the Service Department to identify high-potential vehicles for acquisition.
• Maintain accurate records of customer interactions, appraisals, and purchase opportunities in CRM systems.
• Follow up with customers who express interest in selling but do not immediately transact.
• Support inventory acquisition goals by sourcing desirable pre-owned vehicles aligned with dealership needs.
• Ensure all transactions are completed accurately, timely, and in compliance with dealership and legal requirements.
• Contribute to a positive, professional, and customer-focused environment in the service drive

What We Are Looking For

• Prior automotive sales, service advisor, or vehicle acquisition experience preferred.
• Strong interpersonal and communication skills with the ability to build trust quickly.
• Confident in initiating conversations and overcoming objections in a fast-paced environment.
• Ability to assess vehicle condition and understand basic appraisal principles (training provided if needed).
• Results-driven with a strong sense of urgency and accountability.
• Professional, polished, and customer-focused demeanor.
• Comfortable working cross-functionally between Sales and Service departments.
• Strong organizational skills with attention to detail and follow-through.
• Basic computer skills and experience with CRM tools preferred.
• Valid driver’s license and acceptable driving record.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid sick leave
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

Pay

$18.50 - $18.50 / hour + bonuses based on performance.

About the Role

The Service Drive Buyer plays a critical role in supporting inventory acquisition and driving dealership profitability by identifying and purchasing vehicles directly from service lane customers.

Qualifications

• Prior automotive sales, service advisor, or vehicle acquisition experience preferred.
• Strong interpersonal and communication skills with the ability to build trust quickly.
• Confident in initiating conversations and overcoming objections in a fast-paced environment.
• Ability to assess vehicle condition and understand basic appraisal principles (training provided if needed).
• Results-driven with a strong sense of urgency and accountability.
• Professional, polished, and customer-focused demeanor.
• Comfortable working cross-functionally between Sales and Service departments.
• Strong organizational skills with attention to detail and follow-through.
• Basic computer skills and experience with CRM tools preferred.
• Valid driver’s license and acceptable driving record.