Service Desk Intern

Requirements

• Must be an enrolled student at West Virginia University at Parkersburg or Mountwest Community & Technical College
• Must be in first year with at least one semester completed, or in 2nd year
• Must be enrolled in the below programs:
• MountWest - Network Systems & Security
• WVUP - Computer and Information Technology; Computer Science
• Must be able to work a minimum of 20 hours per week

What you will be doing

• Accept incoming client troubleshooting calls and make outbound calls in response to email requests.
• Engaging in email communication with clients
• Laptop/Desktop preparation and setup, utilizing knowledge of Windows and its configuration. and knowledge of network environment and inter-connectivity with servers and printers
• Basic client account administration in Office 365 and Active Directory
• Tracking scheduled work, engaging in communication around that scheduling, and updating the schedule and client as changes occur
• Log accurate and detailed case notes within the Ntiva ticketing system and other documentation systems
• Assess the need for documentation updates and inform management of any necessary changes
• Maintain a positive attitude with a client-centric focus

Skills

• You Will Learn Proficiency with troubleshooting problems with, but not limited to, the following technical subjects:
• VPN
• Internet connectivity losses
• Remote desktop
• Microsoft Office software
• Peripherals, including printers, scanners, and monitors
• Familiarity with administration of Office 365 and Exchange Online
• Proficiency in navigation and administration of Active Directory
• Working knowledge of Windows file shares (SMB/CIFS)
• Strong communication and writing skills
• Ability to review, understand, and implement SOPs and other written training

Pay

Not specified

Schedule

Not specified

Benefits

Not specified