IT Service Desk Summer Intern

Internship Details

Seasonal Summer Internship
Expected duration: July–September 2026
Part-time hours
Hybrid work environment
Opportunity to gain hands-on experience supporting a professional IT Service Desk

What You'll Do

• Be the First Point of Contact
• Answer inbound phone calls, monitor the call queue, and serve as the initial contact for IT support requests.
• Manage Tickets & Requests
• Create, document, and update support tickets accurately in the ticketing system while gathering essential information from end users.
• Provide First-Level Support
• Afford basic IT requests such as password resets and routine system-related tasks, escalating issues appropriately when they fall outside intern-level scope.
• Support Documentation & Knowledge Sharing
• Create, update, and maintain internal documentation, knowledge base articles, procedures, workflows, and FAQs to support team efficiency.
• Deliver Excellent Customer Service
• Provide professional, courteous, and empathetic support while representing IT Operations in a reliable and service-oriented manner.

What You Bring

• Basic understanding of computer systems, software, and user accounts
• Strong verbal and written communication skills
• Customer service mindset with attention to detail
• Ability to follow instructions and documented procedures
• Organizational and time management skills
• Ability to multitask in a fast-paced environment
• Interest in technology and IT operations
• Ability to pass a background check

Prior customer service, administrative, or technical support experience is a plus—but not required.

Key Responsibilities at a Glance

• Answer incoming phone calls
• Reset passwords
• Document procedures and update internal knowledge resources

Estimated Time Allocation:

• Ticket Management & Call Handling – 85%
• Administrative Duties & Documentation – 10%
• Training & Learning Activities – 5%

Career Path

This role is part of a structured summer learning experience that includes hands-on support work, mentorship from experienced IT professionals, and opportunities to develop technical and customer service skills while learning IT service best practices.

Compensation

Hourly Pay Range: $15.87 – $19.81
This range reflects our good faith estimate based on internal salary bands and role scope. Final pay is based on experience and qualifications.

About the Company

We value grit, authenticity, and purposeful work. If you're ready to learn, contribute, and grow in a supportive IT environment, we'd love to meet you.

Ready to start your IT journey this summer?
Apply now and build your foundation with Imagine IT.