Service Desk Intern - Fall 2026

Essential Duties and Responsibilities

• Assist with equipment purchasing and receiving, inventory, asset tracking, and recycling.
• Responsible for imaging and deploying new equipment in conjunction with yearly Equipment Refresh Initiatives.
• Aid in moving and installing equipment in new offices or to accommodate new seating arrangements.
• Provide assistance with Audio Visual systems and other request technologies for meetings, trainings and events.
• Troubleshoot, problem solve, and coordinate warranty work for broken equipment with vendors.
• Assist with other technical duties as needed to solve problems and requests that come to the Service Desk.

Knowledge, Skills, and Abilities Required

• High school diploma or equivalent required.
• Actively pursuing Associate or Bachelor degree in related field of study.
• Demonstrates empathy and a commitment to providing superior member service.
• Displays high level of integrity.
• Sets a goal to continuously learn and improve through feedback and other means.
• Is a self-starter and works successfully in a team-oriented environment.
• Is open to change and to considerable variety in the workplace.
• Has high level of both written and oral communication skills.
• Develops constructive and cooperative relationships with others, and maintains them over time.
• Analyzes problems and arrives at a proper solution.
• Shows a commitment to the community and giving back.
• Accepts responsibility and is accountable for high-quality results.
• Cross-sells products and services as beneficial to members.
• Displays high level of creativity and innovation.
• Fosters a positive, energizing, fun, and diverse environment.
• Carefully attends to detail.

Physical Demands and Work Environment

• May be required to remain in a stationary position for an extended period of time.
• Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage.
• Frequent exposure to potentially hazardous conditions, i.e. robbery.
• Receives detailed instructions and procedures to be followed to minimize the exposure.
• Frequent movement of equipment or materials weighing up to 50 pounds for transport between areas of buildings.

Work Location

Onsite; Headquarters campus in East Lansing, MI

Work Schedule

Part-Time 15-25 hours/week; Hours will be scheduled based on student's school schedule and business hours (8:30AM - 5:00PM Monday-Friday)

Paid Hourly Internship

Paid Hourly Internship: $15.00+/hour

Duration

Fall Semester, beginning August 26th, with potential to continue into future semesters

Disclaimer

Note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.

MSUFCU is an affirmative-action, equal-opportunity employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.