ServiceNow Intern- Fall 2026

Responsibilities

Under close supervision, the ServiceNow Intern will assist the Service Delivery team in supporting, maintaining, and enhancing the ServiceNow platform. This role provides hands-on exposure to IT Service Management (ITSM) processes, workflow automation, platform configuration, reporting, the Agile methodology and documentation.

• Support activities such as ticket lifecycle management
• Basic configuration tasks
• Testing
• Data validation
• Procedural and process documentation

Qualifications

• REQUIRED SKILLS/EXPERIENCE:
• Must be currently enrolled as a student pursuing a degree from an accredited college or university in Information Systems, Information Technology, Computer Science, or a related field.
• Interest in IT Service Management (ITSM), workflow automation, and enterprise platforms.
• Familiarity with ServiceNow concepts (IT support incidents and requests, change requests, and network fundamentals are preferred).
• Basic understanding of IT support processes and service delivery concepts.
• Strong attention to detail and ability to communicate timely, clearly, and to work collaboratively in a team environment.
• A strong willingness to learn and demonstrate in practice new IT concepts.

Physical Demands

• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone and/or video conference equipment and software.
• Use of computers requires repetitive key strokes.

Work Environment

• This role is fully remote, with the option to work from our HQ or retail locations.
• Hands-on tasks may include authoring or assisting with departmental and system documentation.
• Must be able and willing to collaborate on camera via Microsoft Teams and Cisco WebEx.
• Standard Business hours are 8:00am- 5:00pm, Monday- Friday.
• Requires a minimum of 20hrs/week.
• Interns will have flexibility around school schedules. Please note schedule will not exceed 29hrs/week.