ServiceNow Support Intern - Summer 2027

We are seeking a motivated and detail-oriented intern to join our ServiceNow Support and Operations team. This internship offers an excellent opportunity to gain hands-on experience with ServiceNow, a leading IT service management platform. The intern will assist in providing technical support, managing operations, and ensuring the smooth functioning of the ServiceNow system.

What's In It For You?

• You'll be exposed to meaningful and challenging work.
• You won't be left alone to figure things out. You'll have a team of supporters (plus an assigned program mentor) who will show you the ropes, guide you to excellence and cheer you on.
• You'll experience real accountability to develop your professional skills.
• You'll expand your network and professional toolbox through exposure to senior leaders.
• You'll help us build a bold future that is sustainable, accessible and inclusive.

Responsibilities

• Assist in the daily operations and maintenance of the ServiceNow platform.
• Provide technical support to end-users, troubleshooting and resolving issues promptly.
• Collaborate with team members on new features and updates.
• Monitor system performance and generate reports to identify areas for improvement.
• Document processes, procedures, and best practices for future reference.
• Participate in team meetings and contribute to operations planning and execution.

Basic Qualifications

• College student pursuing a bachelor's degree in Computer Science, Engineering, Information Systems or related discipline with a GPA of at least 3.0
• Motivated self-starter with strong interpersonal skills
• Excellent communication and interpersonal skills
• Eagerness to learn and adapt to new technologies and processes
• Strong analytical, creative thinking and problem-solving skills
• Foundational understanding of Microsoft Office 365 software products
• Foundational understanding of a software development language
• Foundational understanding of cloud applications
• Ability to work independently as well as in a team-oriented environment
• Ability to work in a fast-paced environment with dynamically changing priorities
• Comfortable with relying upon judgement in carrying out responsibilities

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Compensation

Hourly pay rate is in the range of $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).