Service Desk Analyst
Job Details
IDR is seeking a Service Desk Analyst to join one of our top clients for an opportunity in Auburn, MA. This role provides technical support and assistance mainly to onsite staff, handling IT incidents, requests, and hardware/software provisioning.
Position Overview
Acts as the central point of contact for handling internal business partners' technical support issues. Responds to IT incidents and requests, providing resolution or escalating as necessary. Supports deskside, phone, and walk-in support for hardware and software issues. Manages incident reports, hardware provisioning, and troubleshooting across various applications. Utilizes ticketing systems such as ServiceNow for incident, request, and asset management.
Requirements
- 1 to 3 years of experience in an IT support role.
- In-depth knowledge of Windows operating systems (Win10, Win11, Windows Services).
- Familiarity with macOS/Linux environments is beneficial.
- Experience with remote desktop tools and support software.
- Strong understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.