Service Sales Engineer

About the role

The Facility Service Group at ACCO Engineered Systems typically handles projects requiring quick turnaround. This position involves conceptual design, estimates, and project management on various systems. The individual in this role is responsible for maintaining a "customer first" attitude while coordinating and scheduling work internally. Initially, this person is given sales leads for some established customers and is expected to develop new clients to achieve sales goals.

Responsibilities

• Identify, sell, and negotiate repair services for commercial and industrial facility systems.
• Prepare and present effective sales proposals to new and existing customers to develop profitable results.
• Develop new client relationships through prospecting activities.
• Document and follow up leads and referrals.
• Project Management of all phases of a project, from inception to close out.
• Proactively resolve issues, problems, provide information and advice as needed.
• Form in-depth partnerships with our customers and anticipate their needs.
• Meet and exceed sales quotas and profit margins.
• Act in "decision maker" role with clients.
• Confer with staff and customers on all phases of projects.
• Review contracts to evaluate compliance.
• Partner with in-house Engineers to review engineered drawings.
• Help direct field personnel or other staff on projects.
• Keep management abreast of market conditions and trends affecting the industry.
• Other duties as assigned by upper management.

Requirements

• Practical understanding of plumbing systems and service sales.
• Ability to successfully project manage a number of projects at the same time.
• Successful history of sales experience and prospecting for new customers.
• Ability to effectively interact with customers, field staff, management, and office personnel.
• Possess strong written, verbal, analytical, and interpersonal skills.
• Ability to work independently or in a team atmosphere.
• Ability to adapt to flexible responsibilities.
• Ability to consistently set goals and meet deadlines.
• Must possess and maintain a valid driver’s license and auto liability insurance.

Qualifications

• Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

Physical Requirements

• Regularly lift, push, pull, carry, and/or move up to 10-15 pounds, and occasionally up to 30 pounds.
• Regularly required to walk, stand, and sit.
• Frequently use hands and fingers to handle, grasp, and feel.
• Regularly talk, hear, and use specific vision abilities of close vision and distance vision.
• Frequently operate computer keyboard, telephone, and mobile device.
• Operate and drive a motor vehicle.
• Frequently required to reach with hands and arms and at times reach above shoulder height to access storage cabinets.
• Occasionally required to balance, stoop, kneel, crouch, and/or crawl (for reviewing a job site and/or of filling photocopier/printers).
• Absorb a range of motion sufficient to look into the interior of air conditioning equipment.
• Regular and routine attendance is required.
• Hours: Typical hours are Monday to Friday, 7:00 am to 4:00 pm.
• Travel: 25% of the time to and from the primary office to regional branch offices and customer job sites.

About ACCO

ACCO Engineered Systems is one of the largest mechanical contractors in the country, having designed, installed, and maintained over 250,000 mechanical projects since 1934. We specialize in the design, fabrication, installation, maintenance, and service of commercial and industrial HVAC, refrigeration, plumbing, process piping, and building automation systems. Our clients include notable venues such as the California Academy of Sciences, L.A. Live, and San Francisco 49ers Stadium. As a 100% employee-owned ESOP, ACCO offers a family-oriented work environment where employees have the opportunity to contribute to the company's growth and success. ACCO is committed to equal employment opportunities and is proud to hire veterans and diverse candidates.