Service Sales Engineer

About the role

The Facility Service Group at ACCO Engineered Systems typically handles projects requiring quick turnaround. This position involves conceptual design, estimates, and project management on various systems. The incumbent is responsible for maintaining a "customer first" attitude while coordinating and scheduling work internally. Initially, this person is given sales leads for established customers and is expected to develop new clients to achieve sales goals. Supervised positions: N/A.

Essential Duties & Responsibilities

• Identify, sell, and negotiate repair services for commercial and industrial facility systems.
• Prepare and present effective sales proposals to new and existing customers.
• Develop new client relationships through prospecting activities.
• Document and follow up leads and referrals.
• Project Management of all phases of a project, from inception to close out.
• Proactively resolve issues, problems, provide information and advice as needed.
• Form in-depth partnerships with customers and anticipate their needs.
• Maintain and exceed sales quotas and profit margins.
• Act in "decision maker" role with clients.
• Confer with staff and customers on all phases of projects.
• Review contracts to evaluate compliance.
• Partner with in-house engineers to review engineered drawings.
• Help direct field personnel or other staff on projects.
• Keep management abreast of market conditions and trends affecting the industry.
• Other duties as assigned by upper management.

Position Requirements (Skills, Work Experience, Education, Certifications, Licenses, Etc.)

• Practical understanding of plumbing systems and service sales.
• Successful history of sales experience and prospecting for new customers.
• Ability to effectively interact with customers, field staff, management, and office personnel.
• Possess strong written, verbal, analytical, and interpersonal skills.
• Ability to work independently or in a team atmosphere.
• Ability to adapt to flexible responsibilities.
• Ability to consistently set goals and meet deadlines.
• Valid driver’s license and auto liability insurance.

ACCO Competencies

• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
• Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to organizations' short- and long-term business strategy.
• Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals takes responsibility, and shows personal humility.
• Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

Physical Requirements

• Regularly lift, push, pull, carry, and/or move up to 10-15 pounds, and occasionally up to 30 pounds.
• Regularly required to walk, stand, and sit.
• Frequently use hands and fingers to handle, grasp, and feel.
• Frequently talk, hear, and use specific vision abilities of Close vision and Distance vision.
• Frequently operate computer keyboard, telephone, and mobile device.
• Operate and drive a motor vehicle.
• Frequently reach with hands and arms and at times reach above shoulder height to access storage cabinets.
• Occasionally reach above shoulder height to access storage cabinets.
• Occasionally stoop, kneel, crouch, and/or crawl (for reviewing a job site and/or of filling photocopiers/printers).
• Able to climb both fixed and extension ladders and raise a roof hatch.
• Possess a range of motion sufficient to look into the interior of air conditioning equipment.
• Regular and routine attendance is required.
• Hours: Typical hours are Monday to Friday, 7:00 am to 4:00 pm.
• Travel: 25% of the time to and from the primary office to regional branch offices and customer job sites.

About Us

ACCO Engineered Systems is one of the largest mechanical contractors in the country. Since 1934, owners and builders have selected ACCO to design, install, and maintain more than 250,000 mechanical projects. ACCO is dedicated to the design, fabrication, installation, maintenance and service of commercial and industrial HVAC, refrigeration, plumbing, process piping, and building automation systems. Whether your project is a low or high-rise office building, a shopping mall, hospital, semiconductor fabrication facility or pharmaceutical manufacturing plant…ACCO can design, build, install, and maintain a mechanical system to meet your needs. Here at ACCO, we are a part of something bigger. Just ask our customers: California Academy of Sciences, L.A. Live, and San Francisco 49ers Stadium. While we have been around for 80+ years, we continue to grow at a dynamic pace. And we are looking for talented individuals to join our team. What's great about working at ACCO is that we're a big enough company to be the leader in HVAC mechanical contracting in California and the Southwest U.S., but as a 100% employee-owned ESOP, we're a private company with a family-oriented feel. Several of our employees have worked at ACCO for twenty-five, thirty, and even over forty years! Together, the employees of ACCO are comprised of intelligent, dedicated, and entrepreneurial team members who put customers first and enjoy what they do. ACCO IS AN EQUAL OPPORTUNITY EMPLOYER AA M/F/V/D. We proudly hire U.S. Military Veterans, and those qualified are encouraged to apply.

Pay Transparency Nondiscrimination Provision

ACCO will consider qualified applicants with criminal histories for employment.

Notice To Outside Recruiters

Hiring managers are not authorized to review or accept recruiting agreements from any outside recruiting agencies. Outside recruiting agencies should not submit unsolicited resumes without signing the company's recruiting agreement.