Service Sales Engineer
About the role
This position supports the service project manager by performing duties such as preparing customer proposals, surveying job sites, developing job cost estimates, and selling maintenance contracts. It also involves developing and maintaining customer relationships and communicating with field personnel.
Responsibilities
- Prepare customer proposals, including repairs, unit replacements, and maintenance contracts.
- Define scope, exclusions, and general conditions for proposals.
- Survey job sites and develop job cost estimates.
- Visit job sites or obtain information from field technicians to prepare job cost estimates and alternative solutions for customer problems.
- Obtain equipment pricing from appropriate vendors.
- Use multiple software packages to prepare estimates for various work including sheet metal, piping, and equipment/parts replacements.
- Prepare ductwork and piping takeoffs.
- Develop an understanding of ACCOCare, ACCOGuard, and ACCOServe maintenance contracts.
- Review ACCOGuard and ACCOServe work orders to determine if work is covered by the contract or billable.
- Determine appropriate tasking for a maintenance contract and prepare booking documentation.
- Close sales transactions and ensure customer satisfaction.
- Communicate with field personnel to convey the scope of work for sold jobs.
- Assist field personnel in problem-solving during jobs.
- Participate in pre-job meetings.
Requirements
- Associate’s Degree in HVAC or related field.
- Minimum of 3 years in the HVAC Service Industry.
- Mid-level understanding of HVAC and Control Systems.
- Strong interpersonal and organizational skills.
- Good technical knowledge in HVAC equipment, ductwork, and piping.
- Ability to read construction drawings and perform load calculations.
- Good verbal, written, listening, and computer skills.
- Valid driver’s license.
Qualifications
- Proactive and initiative-driven.
- Perseverant and solution-focused.
- Insightful and strategic thinker.
- Engaged and collaborative team player.
- Big-picture thinker with a commitment to excellence.
- Technical curious and willing to learn.
- Problem-solver with strong analytical skills.
Skills
- Strong math and analytical skills.
- Effective communication and interpersonal skills.
- Good organizational and time management skills.
- Ability to work independently and as part of a team.
- Knowledge of HVAC equipment, ductwork, and piping.
- Experience with multiple software packages for estimating and takeoffs.
- Ability to read and interpret construction drawings.
- Good technical knowledge in HVAC systems.
- Ability to perform load calculations.
- Strong customer service and problem-solving skills.
- Ability to work in a fast-paced environment.
Benefits
Accommodations for individuals with disabilities are available upon request.
Pay
$72,000 to $108,000 annually.
Schedule
Workdays are scheduled from Monday through Friday. Typically, work hours begin and end between 7:00 am and 5:00 pm as scheduled with the position's supervisor.
Travel
25% of the time to and from the primary office to regional branch offices and customer job sites.
Company Information
ACCO Engineered Systems is one of the largest mechanical contractors in the country. Founded in 1934, ACCO has installed more than 250,000 mechanical projects for owners and builders. ACCO specializes in designing, installing, and maintaining commercial and industrial HVAC, refrigeration, plumbing, process piping, and building automation systems. As a 100% employee-owned ESOP, ACCO offers a family-like atmosphere and opportunities for long-term career growth. ACCO is committed to equal employment opportunity and is an equal opportunity employer.