Service Delivery Project Manager

About the role

The FUSE Executive Fellow will align workflows, clarify roles, and strengthen coordination across the Department of Homelessness and Supportive Housing by developing a clear and sustainable operating model. Ultimately, this work will improve access to timely, responsive support and strengthen long-term outcomes for residents across San Francisco.

Responsibilities

• Conduct a comprehensive discovery phase to build a deep understanding of HSH's current operating environment.
  • Lead a structured listening tour with stakeholders across HSH, including leadership and staff from Planning and Strategy, Programs, Compliance, and other relevant divisions, as well as select external partners where appropriate.
  • Conduct a landscape analysis and review key materials, including the department's strategic plan, organizational documents, and existing workflows and tools.
• Design and implement strategies to strengthen HSH's internal operating model and improve coordination across divisions.
  • Mapped core workflows and handoffs between divisions.
  • Clarified roles and ownership of key functions and initiatives.
  • Established clear decision-making and accountability structures.
• Develop practical tools and processes such as standardized project management frameworks, workflow templates, and communication protocols to support consistent execution across the department.

Requirements

Qualifications:

• Synthesizes complex information into clear and concise recommendations and action-oriented implementation plans.
• Develops and effectively implements both strategic and operational project management plans.
• Generates innovative, data-driven, and result-oriented solutions to complex challenges.
• Responds quickly to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
• Communicates effectively verbally and in writing and excels in active listening and conversing.
• Fosters collaboration across multiple constituencies to support more effective decision-making.
• Establishes and maintains strong relationships with diverse stakeholders, both inside and outside of government, particularly community-based relationships.
• Embraces differing viewpoints and implements strategies to find common ground.
• Demonstrates confidence and professional diplomacy while effectively interacting with individuals at all levels of various organizations.