Service Delivery Coordinator

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels, and more. We pride ourselves in providing incredibly fast service, maintaining a friendly and professional atmosphere, and combining old school skill sets with new technology and products.

We focus on saving our customers time, money, and wasted materials that end up in landfills. Our typical repair requires only 1 to 2 tablespoons of product, allowing our technicians to carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors, completed in less than two hours.

Our mission is to develop outstanding teams by investing in strong relationships. We work together to solve our customers' problems, reducing the waste of time, money, and materials that end up in landfills.

Our vision is to establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Responsibilities

• Respond to and fulfill incoming customer requests
• Reach out to customers as needed to gather additional information, provide instructional information for repairs, and reschedule as needed
• Collaborate with sales, technicians, and support center to ensure repair work orders are scoped accurately
• Create and distribute estimates based on sales and customer requests
• Visit customer sites to walk units when requested
• Utilize data and reports to support the sales channel
• Provide insurance and compliance documents to ensure our records are current with all customers
• Update systems to ensure customer data is always current and accurate
• Support office and team functions and activities

Requirements

• Proven success in exceeding customer expectations
• Excellent communication and collaboration skills
• Highly organized
• Proficient with Microsoft Office Suite
• Professional, caring, and service-minded
• Licensed to operate a passenger car and have a clean driving record
• Excitement and energy to support a busy team with compassion and leadership
• 5-10 years administrative and/or office support experience

Qualifications

• Experience in administrative and/or office support

Skills

• Communication and collaboration skills
• Organizational skills
• Microsoft Office Suite proficiency
• Customer service orientation
• Driving license and clean driving record

Benefits

• Competitive salary
• Paid holidays and time off
• Usage of company car or mileage reimbursement when needed
• Company-provided mobile phone for job duties
• Monthly wellness stipend