Service Delivery Coordinator

About the role

The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization to advance the employee experience. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.

Responsibilities

• Establish and maintain strong working relationships with internal clients throughout the organization
• Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience
• Aid in new hire and onboarding processes
• Support the IT Software renewal and approval processes
• Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively
• Provide assistance and training for IT tools, equipment and systems
• Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality
• Assist the Audio-Visual team with Microsoft TEAMS support
• Assist with special projects within the department and team

Requirements

• The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving
• The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously
• 4+ years related experience in an IT or administrative support role
• Must be generally familiar with IT connectivity, systems and hardware

Qualifications

• Must be willing to participate in occasional travel

Skills

• Hands-on experience with ServiceNow
• History of successful process improvement implementations

Benefits

• Temporary to permanent position
• Onsite - 5 days/week - Overland Park, KS

Pay

• N/A

Schedule

• N/A