Service Delivery Coordinator

About the role

A front-line role where you’ll ensure every interaction leaves a lasting, positive impression on clients while supporting the seamless coordination of legal proceedings.

Key Responsibilities

• Handle incoming client calls and respond to service tickets with urgency and professionalism
• Manage scheduling, confirmations, and client care requests via EsquireConnect and internal systems
• Respond to client emails in a timely, proactive manner to exceed expectations
• Welcome and support clients in-office, ensuring a polished and professional experience
• Cook up and maintain office environment, including refreshments, cleanliness, and tech readiness
• Care for exhibit coordination, including document scanning, copying, and retrieval
• Coordinate with building management or maintenance as needed
• Partner across teams to resolve client issues and ensure job success

Skills

• High emotional intelligence
• Strong verbal and written communication
• Organization
• Multitasking under pressure

Requirements

• Previous experience in a customer service-focused role; legal or scheduling experience is a plus
• Comfortable using Microsoft Office Suite and open to learning Esquire’s internal platforms; experience with NetSuite a plus

Attributes

• Proactive
• Empathetic
• Dependable
• Detail-oriented
• A passion for excellence

Success

High client satisfaction and retention
Strong KPI scores in service delivery accuracy and responsiveness
Smooth execution of deposition logistics and technology
Positive feedback from internal and external stakeholders

Work Environment

This is a dynamic office-based role with regular interaction across teams and with clients. You may also serve as the first point of contact in offices without reception staff—representing Esquire’s professionalism and warmth from the moment a client walks in.

Equal Opportunity & Accommodations

Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws, including but not limited to the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to talent.acquisition@esquiresolutions.com.