Service Coordinator

Duties and Responsibilities

• Interface with customers, Unlimited Technology, Inc technical staff and Unlimited Technology, Inc. Technical Support Center to handle service functions.
• Provide outstanding customer service to improve customer satisfaction and relationship, comply to internal and external SLA's and KPI's
• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
• Resolve billable and non-billable service tickets
• Generate and process invoices for billable service items
• Communicate daily with technicians regarding the ticket/ job Status and schedule.
• Attend Close out Meetings where appropriate.
• Open Purchase Orders for Subcontractors
• Schedule Subcontractors for remote sites and follow thru until close out.
• Participation on the Safety Committee
• Aid in product purchasing and order fulfillment activities such as placing material orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
• Maintain competent understanding of company’s products and their functions.
• Cookordination, analysis and improvement of customer service functions to meet company goals
• Attend Close out Meetings where appropriate.

Experiences & Knowledge

• A high school diploma or associates degree in finance and/or accounting
• At least 1-2 years experience in administrative support
• Proficient in the use of a computer, word and excel knowledge required
• Excellent negotiation and communication skills (verbal and written) and the ability to work well and interact with internal/external suppliers and customers.
• Strong work ethic and teamwork; “can do” attitude and desire to provide best service. Strong interpersonal and communicative skills
• Must be a self starter and quick learner
• Self-organized, and able to work with minimum supervision
• Ability to be onsite quarterly

Pay Range

$70,000 - $75,000 USD

Benefits

• Health, dental, and vision coverage
• Life insurance
• 401 (k) w/company match 100% up to 3% and an additional 50% match of 2%
• Paid time off
• 11 Paid Holidays
• Company Equity after 1 year

We are an Equal Opportunity Employer