Service Delivery Coordinator

Job Summary

We are looking for a Service Delivery Coordinator to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization to advance the employee experience. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.

Key Responsibilities

• Establish and maintain strong working relationships with internal clients throughout the organization
• Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience
• Aid with new hire and onboarding processes
• Support the IT Software renewal and approval processes
• Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively
• Provide assistance and training for IT tools, equipment and systems
• Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality
• Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements
• Assist the Audio-Visual team with Microsoft TEAMS support
• Aid with special projects within the department and team

Required Qualifications

• The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving
• The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously
• 4+ years related experience in an IT or administrative support role
• Must be generally familiar with IT connectivity, systems and hardware
• Willing to participate in occasional travel

Preferred Skills

• Hands-on experience with ServiceNow
• History of successful process improvement implementations is a plus
• Must be able to work both independently or with a group
• Occasional overtime and weekend work may be required
• Working knowledge of desktop IT systems
• Must have minimum HS diploma or GED

Qualification/Licensure

• Work Authorization: US Citizen, Green Card, Other valid work visa
• Travel Required: No travel required
• Shift Timings: Not specified

Pay

USD 34.48 - USD 51.30 Per Hour

Benefits

• Medical
• Dental
• Vision
• 401K