Service Coordinator I

About the role

The Service Coordinator I position at National Church Residences- All Divisions is responsible for coordinating programs and services to help participants maintain a good quality of life and age in place. Reporting to the Property Manager/Portfolio Manager for Enriched Housing Services/Program Manager, this role serves as a liaison to community agencies and seeks out new services for eligible individuals.

Responsibilities

• Serves as a liaison to community agencies and network with community service providers.
• Identify low cost service providers and/or negotiate discounts.
• Makes outreach to all individuals eligible for the program to provide education about the program and offer enrollment.
• Engages volunteers within the community and/or property when appropriate based on National Church Residences Volunteer Policies and Procedures.
• Assists participants in building informal support networks with other participants, peers, family, and friends.
• Outreaches to all individuals eligible for the program to provide education about the program and offer enrollment.
• Conducts telephonic and/or in-person participant assessments and screenings according to program social and health requirements and in accordance with established time frames.
• Collaborates and communicates appropriate information with care and service colleagues to achieve participant goals.
• Provides quality customer service to all eligible individuals including, but not limited to, answering questions, addressing concerns and assisting with basic needs from a person-centered perspective.
• Assists participants in acquiring and utilizing desired community services to address social determinants of health such as housekeeping, meals, transportation, personal services, financial assistance, adult day care, counseling, and other services requested while in compliance under the policies and restrictions outlined by contract or program such as HUD and various accrediting organizations.
• Adheres to a follow-up and monitoring schedule outlined by participant preferences and/or contract or program requirements such as HUD and various accrediting organizations.
• Works autonomously and as part of a team to ensure that participants are provided the best opportunity to successfully age in place.
• Responds to all communications (phone, email, fax, etc.) in a timely and professional manner.
• Accurately records labor time according to program and employer policy and procedures.
• Completes timely electronic and written documentation within required documentation systems to ensure accurate reporting of individual interactions, assessments and services.
• Completes Care Plans and monitoring of plans with participants according to program requirements, including follow up on referrals and services at implementation and an on-going basis.
• Submits documentation needed for funder and quality Performance Reports in order to maintain funding for the program.

Qualifications

• A high school diploma or GED is required.
• A bachelor’s degree in social work or a related field is preferred.
• Two or more years of experience in a social service delivery with elderly, people with disabilities, and/or family population.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the participants served.