Service Coordinator I

About the role

CommonBond Communities is a non-profit organization founded in 1971 dedicated to supporting residents in finding stability and achieving their goals. Over 13,000 individuals, including families, seniors, veterans, and people with disabilities and other barriers, call a CommonBond community "home." The organization's core values are Respect, Integrity, Partnership, Innovation, and Excellence.

Responsibilities

• Supports and implements resident-centered services and promotes community building and engagement through resources, advocacy, crisis intervention, and supportive services to residents.
• Conducts a strengths-based assessment with residents; reassesses regularly based on service plans.
• Utilizes person-centered planning to develop asset-based service plans to address resident identified needs and goals.
• Links residents with community-based services and resources, and assists residents in mitigating barriers to accessing community-based services and resources as needed.
• Responds to individual resident crises in consultation with supervisor.
• Implements integrated housing and services model with third-party property management partners.
• Collaborates with third-party property management partners to support resident housing stability.
• Provides lease education when appropriate for lease violations that are given by property management to support resident(s) in getting back into good standing.
• Empowers residents across the community engagement continuum.
• Inform residents of home base site(s) of important information and programming opportunities happening at their housing community through a monthly newsletter.
• Listen intentionally to residents, gathering ideas on programming and services they want to see.
• Involves residents in activities and programs taking place within their housing community.
• Collaborates with residents on the design of activities and programs taking place within their housing community.
• Empowers residents to lead on issues they care about within their community.
• Works as an effective team member, modeling healthy team interactions with Zone team and others within department, property management partners, and other departments of CommonBond Communities.
• Participates effectively as a coequal member of a team of service coordinators with shared responsibility for supporting all residents.
• Participates in Advantage Services team meetings and promotes collaborative problem-solving and professional development.
• Maintains timely, accurate, complete, and secure resident records.
• Maintains communication flow and functions as a team leader.
• Fulfills job responsibilities and assignments.
• Engages in constructive problem solving and conflict resolution.
• Provides information needed by other team members in a timely and effective manner.
• Gives and receives feedback to and from supervisor and other team members.
• Utilizes Microsoft 365 tools, including Teams and Outlook for written communication within the team.

Requirements

• High school diploma or equivalent.
• 0 – 2 years experience in social services or related field (internship or volunteer experience acceptable).
• Basic interpersonal, verbal, and written communication skills.
• Ability to work well in a team environment and follow instructions.
• Basic proficiency in Microsoft 365 and willingness to learn ETO system.
• Be certified in CPR and First Aid or can become certified within six months of starting position.

Qualifications

• Some college coursework in human services preferred.
• Previous experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.

Physical Requirements

• Ability to sit for extended periods of time.
• Ability to lift, carry, push and/or pull up to 50 lbs.
• Ability to file documents.
• Ability to enter data into a computer.
• Ability to interact verbally with internal and external audiences.