Service Coordinator I

About the role

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation. This role is available at Trane in Valley View, OH.

Responsibilities

• Coordinates service resources, dispatches, and assigns team members to projects.
• Schedules personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisors to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generates various reports.

Requirements

• High School Diploma/GED required.
• Excellent Customer Service skills - must be comfortable and effective on the phone.
• Organized with the ability to multi-task and prioritize daily interruptions.
• Detailed oriented and enjoy working in a fast-paced environment.
• Flexibility to work overtime/weekends, as required.
• Knowledge of Word, Excel, Outlook, and Windows.

Qualifications

• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Must be detailed oriented and enjoy working in a fast paced environment.
• Flexibility to work overtime/weekends, as required.
• Knowledge of Word, Excel, Outlook, and Windows.

Skills

• Customer Service skills.
• Organizational skills.
• Detail-oriented.
• Flexibility to work overtime/weekends.
• Knowledge of Microsoft Office Suite.

Benefits

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Pay

Annual Base Salary Range: $41,641.66 - $67,300.00

Schedule

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Safety Sensitive Role No The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.