Service Coordinator I

PURPOSE

According to prescribed policies and procedures of the organization including all applicable federal, state, accreditations, and regulations and under the general supervision of the Property Manager/Staffing Manager/Program Manager, the Service Coordinator assumes responsibility for coordinating programs and services to help participants maintain a good quality of life and age in place. The Service Coordinator prioritizes a person-centric model of service delivery.

Essential Functions And Basic Duties

• Affords responsibility for coordinating programs and activities for eligible individuals on a group basis.
• Serves as a liaison to community agencies, network with community service providers, and seek out new services available to eligible individuals.
• Identifies low cost service providers and/or negotiates discounts.
• Maintains the ongoing provision of services from community agencies and appropriately documents participant’s use in the designated documentation management system.
• Manages the provision of supportive services where appropriate.
• Develops and maintains a Resource Directory that includes a listing of state and/or local service providers.
• Organizes educational events that include subjects relating to health care, agency support, life skills and referral sources.
• Promotes participation and links eligible participants to events.
• Identifies partners to provide health services and screenings to participants at their home.
• Aids participants in building informal support networks with other participants, peers, family, and friends.
• Engages volunteers within the community and/or property when appropriate based on National Church Residences Volunteer Policies and Procedures.
• Affords responsibility coordinating services for participants on an individual basis through a person-centered, non-clinical assessment, intervention, and monitoring process.
• Outreaches to all individuals eligible for the program to provide education about the program and offer enrollment.
• Regularly engages all participants in the program to identify areas of need and make referrals to community agencies when necessary.
• Conducts telephonic and/or in-person participant assessments and screenings according to program social and health requirements and in accordance with established time frames.
• Collaborates and communicates appropriate information with care and service colleagues to achieve participant goals.
• Provides quality customer service to all eligible individuals including, but not limited to, answering questions, addressing concerns and assisting with basic needs from a person-centered perspective.
• Aids participants in acquiring and utilizing desired community services to address social determinants of health such as housekeeping, meals, transportation, personal services, financial assistance, adult day care, counseling, and other services requested while in compliance under the policies and restrictions outlined by contract or program such as HUD and various accrediting organizations.
• Adheres to a follow-up and monitoring schedule outlined by participant preferences and/or contract or program requirements such as HUD and various accrediting organizations. Expectations to include telephonic and/or in-person visits in individual’s home as directed by protocols or needs.
• Affords responsibility for related duties as required or assigned.
• Performs miscellaneous and specially requested tasks as needed such as gathering reports or interdisciplinary meetings.
• Participates in implementation of grants or special programs that benefit participants.
• Builds rapport with participants, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully.
• Works autonomously and as part of a team to ensure that participants are provided the best opportunity to successfully age in place.
• Responds to all communications (phone, email, fax, etc.) in a timely and professional manner.
• Accurately records labor time according to program and employer policy and procedures.
• Completes timely electronic and written documentation within required documentation systems to ensure accurate reporting of individual interactions, assessments and services.
• Completes Care Plans and monitoring of plans with participants according to program requirements, including follow up on referrals and services at implementation and an on-going basis.
• Submits documentation needed for funder and quality Performance Reports in order to maintain funding for the program.

Performance Measurements

Service Coordinator meets requirements outlined in Quality Assurance Review Process and File Review Process (Reviews). The Reviews capture participant assessments, provided interventions, and monitoring; policy compliance, and Education and Wellness Programs. All responsibilities are carried out in a manner consistent with National Church Residence’s Core Values of Purposeful Service, Compassion, Equity and Inclusion, Excellence, and Servant Leadership.

Qualifications

• Education/Certification: High School Diploma or GED required. A bachelor’s degree in social work or a related field is preferred.
• Experience Required: Two or more years of experience in a social service delivery with elderly, people with disabilities, and/or family population. Demonstrated working knowledge of supportive services and other resources in the area served by the project. Demonstrated ability to advocate, organize, problem-solve, and provide results for the participants served.
• Skills/Abilities: Good communication, comprehension and interpersonal skills. Working knowledge of Windows, Microsoft Office Suite and World Wide Web which will be demonstrated by a passing score on a computer literacy test.

Working Conditions

• Travel: Occasional or as directed by contract and department requests.
• Vision: Normal: Consistent with standard workflow.
• Physical Activities And Requirements Of This Position: Rare (R) = 0-24%; Sometimes (S) = 25-49%; Frequent (F) = 50-74%; Continuous (C) = 75% plus R = Climbing S = Stooping Lifting / Carrying; S = 10-25 lbs. F = Standing R = Pushing S = 26-50 lbs. S = Sitting F = Walking R = Pulling S = Driving R = 51-75 lbs. R = 76 plus lbs.

Mental Activities And Requirements Of This Position

• Reasoning Ability: Ability to apply common sense understanding to carry out detailed instructions.
• Mathematics Ability: Ability to perform math skills including adding, subtracting, multiplying, and dividing; to perform the four basic arithmetic operations with money; to perform operations with the assistance of a calculator or Excel spreadsheet.
• Language Ability: Ability to speak, read, write and understand English.

Supervision Received

• Occasional supervision.

Working Conditions

• Acceptable; some distractions.