Service Coordinator I

About the role

CommonBond Communities has been supporting residents since 1971, combining quality affordable homes with on-site Advantage Services to help all people thrive. Over 13,000 individuals call a CommonBond community "home," representing families, seniors, veterans, and people with disabilities and other barriers.

Responsibilities

• Supports and implements resident-centered services and promotes community building and engagement through resources, advocacy, crisis intervention, and supportive services to residents.
• Conducts a strengths-based assessment with residents; reassesses regularly based on service plans.
• Utilizes person-centered planning to develop asset-based service plans to address resident identified needs and goals.
• Links residents with community-based services and resources, and assists residents in mitigating barriers to accessing community-based services and resources as needed.
• Responds to individual resident crises in consultation with supervisor.
• Implements integrated housing and services model with third-party property management partners.
• Collaborates with third-party property management partners to support resident housing stability.
• Provides lease education when appropriate for lease violations that are given by property management to support resident(s) in getting back into good standing.
• Empowers residents across the community engagement continuum.
• Inform residents of home base site(s) of important information and programming opportunities happening at their housing community through a monthly newsletter.
• Listens intentionally to residents, gathering ideas on programming and services they want to see.
• Involves residents in activities and programs taking place within their housing community.
• Collaborates with residents on the design of activities and programs taking place within their housing community.
• Empowers residents to lead on issues they care about within their community.
• Works as an effective team member, modeling healthy team interactions with Zone team and others within department, property management partners, and other departments of CommonBond Communities.
• Participates effectively as a coequal member of a team of service coordinators with shared responsibility for supporting all residents.
• Participates in Advantage Services team meetings and promotes collaborative problem-solving and professional development.
• Maintains timely, accurate, complete, and secure resident records.
• Maintains communication flow and functions as a team leader.
• Fulfills job responsibilities and assignments.
• Engages in constructive problem solving and conflict resolution.
• Provides information needed by other team members in a timely and effective manner.
• Gives and receives feedback to and from supervisor and other team members.
• Utilizes Microsoft 365 tools, including Teams and Outlook for written communication within the team.

Requirements

• High school diploma or equivalent.
• 0 – 2 years experience in social services or related field (internship or volunteer experience acceptable).
• Basic interpersonal, verbal, and written communication skills.
• Ability to work well in a team environment and follow instructions.
• Basic proficiency in Microsoft 365 and willingness to learn ETO system.
• Be certified in CPR and First Aid or can become certified within six months of starting position.

Preferred Qualifications

• Some college coursework in human services preferred.
• Previous experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.

Physical Requirements

• Ability to sit for extended periods of time.
• Ability to lift, carry, push and/or pull up to 50 lbs.
• Ability to file documents.
• Ability to enter data into a computer.
• Ability to interact verbally with internal and external audiences.

Other Requirements

• Must be willing and able to travel between sites using personal vehicle.