Service Coordinator I

About the role

The Service Coordinator I position at National Church Residences- All Divisions is responsible for coordinating programs and services to help participants maintain a good quality of life and age in place. Reporting to the Property Manager/Staffing Manager/Program Manager, this role involves serving as a liaison to community agencies, managing supportive services, organizing educational events, and engaging volunteers.

Responsibilities

• Serves as a liaison to community agencies and network with service providers.
• Identify low-cost service providers and negotiate discounts.
• Maintain documentation of participant's use of services from community agencies.
• Manage the provision of supportive services where appropriate.
• Develop and maintain a Resource Directory of service providers.
• Organize educational events covering health care, agency support, life skills, and referral sources.
• Promote participation and link eligible participants to events.
• Engage volunteers within the community and/or property.
• Assist participants in building informal support networks.
• Conduct telephonic and/or in-person participant assessments and screenings.
• Collaborate and communicate information with care and service colleagues to achieve participant goals.
• Provide quality customer service to all eligible individuals.
• Aid participants in acquiring and utilizing desired community services.
• Adhere to a follow-up and monitoring schedule.
• Complete required documentation and submit reports.

Requirements

This position requires a high school diploma or equivalent, two or more years of experience in social service delivery, and a demonstrated ability to advocate, organize, problem-solve, and provide results for participants served. Good communication, comprehension, and interpersonal skills are essential, along with a working knowledge of Windows, Microsoft Office Suite, and the World Wide Web.

Qualifications

• High School Diploma or GED
• Bachelor’s degree in social work or a related field preferred
• Two or more years of experience in a social service delivery with elderly, people with disabilities, and/or family population
• Demonstrated working knowledge of supportive services and other resources in the area served by the project
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the participants served

Skills

• Good communication, comprehension, and interpersonal skills
• Working knowledge of Windows, Microsoft Office Suite, and World Wide Web

Benefits

National Church Residences offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and opportunities for professional development.

Pay

The salary range for this position is $X-$Y, depending on experience and qualifications.

Schedule

The Service Coordinator I position typically works Monday through Friday, with occasional travel and evening or weekend work as needed.