Service Center Trainee

Role Overview: As a Service Center Manager Trainee, you will develop leadership, operational, and customer service skills in a collaborative environment. You will lead customer interactions, perform vehicle maintenance, manage team performance, and handle store administration such as cash handling, inventory, and scheduling. The role offers a structured pathway to a Service Center Manager position, with active coaching from mentors. Responsibilities Lead customer experience by acting as Manager on Duty, coaching team members, and performing vehicle services.Develop skills to lead, develop, and retain a high-performing team with measurable performance improvements.Gain foundational knowledge of store P&L, daily operations, and business administration.Participate in regular progress assessments with mentors.Address customer inquiries, service recommendations, and complaints per company standards.Perform other duties as assigned. Qualifications & Skills At least one year of supervisory, management, or team leadership experience in retail, automotive, military, or customer service environments.Ability to coach and develop team members.Experience managing shift operations with three or more direct reports.Knowledge of KPI monitoring, cash handling, safety, and facility policies.High School Diploma or equivalent; college degree preferred.Strong leadership, operational, and customer service skills.Proficiency in Microsoft Office, scheduling, inventory, and POS systems.English fluency and physical ability to perform job duties. Key Skills: Leadership, coaching, operational management, customer service, business acumen, safety awareness, adaptability.