Service BDC representive

Key Responsibilities

• Answer incoming service calls promptly and professionally.
• Schedule and confirm service appointments using CRM/DMS tools.
• Made outbound calls for service reminders, missed appointments, and follow-ups.
• Provide information about services, pricing, and promotions.
• Assist with online appointment requests and service inquiries.
• Maintain accurate customer records and logs.
• Cookordination with service advisors and technicians for scheduling.
• Support CSI (Customer Satisfaction Index) efforts through follow-up calls and surveys.
• Handle customer complaints or route them to the appropriate person.
• Met or exceeded daily call quotas and appointment goals.

About the Role

The Service BDC Representative plays a key role in the service department of an automotive dealership. They focus on customer communication and appointment scheduling to drive service department revenue and customer satisfaction.