Service BDC Representative

Responsibilities

• Oversee CRM databases for communication cycles with customers
• Handle incoming Service Department calls on a daily basis with a proven pre-set script and schedule service appointments
• Work in conjunction with the BDC, Service & Parts Managers, and Service Advisors to create and maintain excellent relationships with our customers
• Educate self on latest service and product offerings, including pricing
• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
• Handle all incoming internet email leads and internet phone leads
• Be available to respond to email inquiries in a professional, well-spoken manner
• Prepared to interact with customers via phone calls every day (similar to call center processes)
• Check email frequently and respond to inquiries immediately

Qualifications

• Team player attitude
• Computer proficiency using MS Office, email and general internet
• Strong interpersonal communication and teamwork skills
• Prompt and courteous
• Able to work in a fast-paced environment

Benefits

• Medical, dental and vision insurance
• Life insurance available
• 401(K)
• Paid Vacation
• Paid sick time
• Disability available
• Flex spending plan
• Employee Discounts