BDC Representative - Service

Responsibilities

• Respond to customer inquiries and concerns through phone, email, and chat channels
• Schedule and confirm service appointments for clients
• Follow up with clients to ensure their satisfaction with our services
• Maintain accurate records of client interactions and transactions
• Collaborate with service departments and other team members to ensure timely and efficient service delivery
• Continuously strive to improve the customer experience and provide feedback to management
• Meet and exceed monthly performance metrics and goals

Requirements

• Previous customer service experience required, experience in a call center or related environment preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment while utilizing multiple computer programs
• Proficient in Microsoft Office
• Experience with CRM systems preferred
• Automotive knowledge a plus, but not required

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and AD&D
• 401(k)
• Critical Illness Insurance
• Accident Insurance
• Short and Long Term Disability