Service BDC Operator

Responsibilities

• Answer customer inquiries, provide information about products and services, and help resolve customer concerns and complaints.
• Update customer information and maintain accurate records of interactions.
• Confirm service appointments.
• When necessary, escalate complex or difficult issues to supervisors or other specialists for further assistance.

Qualifications

• Prior experience in customer service, call centers, or automotive BDC is a plus
• Strong communication skills (verbal and written) with a professional phone presence
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills
• Passion for delivering excellent customer service
• Interest in learning more about vehicle maintenance and dealership service operations
• Ability to follow detailed instructions accurately
• Strong work ethic and reliability
• Positive attitude and a team-oriented mindset
• Bilingual is a plus
• High school diploma or equivalent required

Benefits

• 401(k)
• Medical, Dental, Vision insurance
• Life insurance
• Opportunities for advancement
• Paid time off and vacation

Schedule

Monday to Friday: 10:00am – 7:00pm
Every other Saturday: 7:45am – 4:00pm