Service BDC

About the role

Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission-driven company? Do you have a desire to succeed? Then Ted Moore Auto Group is the right fit for you!

Responsibilities

• Set and schedule appointments for customers
• Follow-up with customers on recent experiences
• Respond to all inbound texts/calls/emails in a professional timely manner
• Clearly and professionally document all customer responses and information into Autoloop Service Software
• Forward any customer concerns to the correct department manager for resolution if unable to solve on BDC side
• Follow-up to ensure customer concerns are addressed in a timely manner
• Maintain customer contact information and update as new information becomes available
• Contact customers with appointment reminders; alert Service Department if changes are made
• Answer inbound calls from customers promptly and professionally regarding anything from paperwork updates to service questions – answer to the best of ability, gather contact information and forward to appropriate department

Requirements

• Works well in a team environment
• Happy and positive attitude
• Proficiency in MS Office (MS Excel and MS Word)
• Excellent time management skills and the ability to prioritize work and handle work flow
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Must be able to work under pressure
• Must have a valid driver’s license
• Reliable source of transportation

Skills/Qualifications

• Excellent communication both written and verbal
• Excellent organizational skills
• Works well within a team environment as well as independently
• Time management skills required – dependability
• Familiarity with CRM/Xtime software is a plus
• Strong knowledge of Microsoft office products and Google Suite
• A background in Automotive Service department is a plus
• Ability to pass criminal background check

Benefits

• Some work schedule flexibility available
• Benefit Packages available – Health, Dental, Vision, Life, Flex Spending Offered
• Paid vacations
• 401K plan with match
• Free Parking