BDC SERVICE

About the role

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Service Department. The BDC Representative interacts daily with the BDC Manager, Service Advisors, support staff and customers.

At Pat Lobb Toyota of McKinney, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Pat Lobb Toyota is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. We are one of the fastest growing Toyota dealerships in north Texas. Currently looking for experienced candidates with a proven track record in the automotive industry, an impeccable reputation, and a commitment to customer service at the highest level.

Responsibilities

• Receiving inbound phone calls and leads
• Identifying the client's needs and scheduling appointments
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Following up post visit to ensure customer satisfaction

Requirements

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills

Qualifications

• High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience

Benefits

• Excellent earning potential
• Ongoing company-wide training
• Growth opportunities
• Professional, enthusiastic and supportive working environment
• Company benefits include - Medical, Dental, Vision, & Life Insurance; Supplemental Disability, Accident, Cancer, Critical Illness & Life Insurance is available
• 401(k) plan with employer matching