Service BDC

Responsibilities

• Answer inbound service calls and assist customers in a friendly, professional manner
• Make outbound calls to follow up with customers and schedule service appointments
• Set, confirm, and manage service appointments accurately
• Use CRM and dealership scheduling systems to track customer communication and appointment details
• Maintain detailed and accurate customer records
• Follow up with customers regarding service needs, appointment reminders, and dealership communication
• Communicate clearly with customers, advisors, and service team members
• Help address customer questions or concerns with patience and professionalism
• Support a positive customer experience through excellent phone etiquette, organization, and follow-through
• Help maintain appointment volume and support the overall efficiency of the service department

Qualifications

• Strong phone and communication skills
• Excellent attention to detail and accuracy
• Friendly, professional, and customer-focused attitude
• Comfortable using computers, CRM tools, and scheduling systems
• Strong follow-up skills and ability to manage multiple customer interactions throughout the day
• Able to stay organized in a fast-paced environment
• Dependable, punctual, and willing to learn

Pay & Benefits

• Starting at $17 per hour, with growth opportunity
• Paid training
• Medical, dental, and vision insurance
• Life insurance
• 401(k) with company match
• Paid time off
• Sick leave
• Employee discounts on parts, service, and vehicles