Service BDC

About the role

Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self‑discipline, and continuous improvement. We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. Focused on using technology to create a best‑in‑class experience for our customers, we dominate our share of the market in the sales and servicing of Pack Auto Group products in the DFW market while maintaining top rankings in customer service, employee satisfaction, and owner loyalty. Our Core Values, Vision, and Mission statements define who we are and how we do business.

Responsibilities

• Answer incoming calls and schedule service appointments with accuracy and efficiency.
• Respond to online inquiries and email requests from customers in a timely manner.
• Maintain excellent knowledge of our products and services to effectively assist customers.
• Actively seek out and follow up on missed service appointments.
• Utilize a software system to maintain appointment schedules and customer records.
• Provide excellent customer service by addressing and resolving any customer concerns or complaints.
• Collaborate with the service department to ensure a high‑quality customer experience.
• Continuously meet and exceed service goals and targets.
• Keep up‑to‑date with industry trends and developments, and attend required training sessions.
• Perform other duties as assigned by management.

Requirements

• Strong written and verbal communication skills; love the thrill of being challenged to succeed and enjoy working in a call‑center environment.
• Self‑motivated, persistent, and able to perform at a fast pace.
• Availability to work full‑time hours.
• High school diploma or equivalent.
• Excellent oral, written, and interpersonal communication skills.
• Extensive customer service, sales, or telemarketing background.
• Strong computer skills with the ability to manage multiple applications simultaneously.
• Strong organizational and multi‑tasking abilities.
• Ability to read and comprehend instructions and information.
• Excellent problem‑solving skills.
• Flexible schedule: Monday‑Friday with split days off/alternate Saturdays.
• Willingness to submit to a drug screen prior to employment.
• Valid driver’s license and clean driving record acceptable to company policies.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long‑ and Short‑Term Disability Insurance
• 401(k) plan
• Life insurance
• Critical Illness coverage
• Hospital Indemnity
• Accident Insurance
• Paid vacation for full‑time employees
• Employee discount on cars, parts, and service
• Drug‑Free Work Environment

Disclaimer: This job description outlines the general nature and essential duties of the position. It is not exhaustive, and management reserves the right to modify duties as needed. Employment is at‑will.