Service BDC/Customer Care Representative

About the role

Kirksville Motor Company is seeking energetic individuals to join our unique and fast-paced Service team. This is a great opportunity to start your career in the automotive business and familiarize yourself with the dealership experience.

Responsibilities

• Answer incoming calls from customers and schedule service appointments
• Make outbound calls to customers
• Verify customer and vehicle information and service needs
• Display thorough knowledge of all dealership products and services
• Contact internet customers regarding their service inquiries or scheduling requests
• Complete call sheets to turn in to the Service Manager to provide feedback on the calls made
• Communicate with all service advisors and assist in making sure that customers are informed about the status of their vehicle
• Know every appointment of the day to make sure that the service advisor/self knows the status of the vehicle
• Check to see if any special order parts have arrived on a daily basis and call the customer
• Ensure that special order parts are handled within 15 days (customer contacted and service appointment scheduled for completion within 15 days)
• Manage the pick-up and delivery process of customer vehicles by scheduling and communicating with drivers
• Scanning
• All other duties as assigned

Qualifications

• Valid in-state driver's license with a clean driving record
• Background check and MVR
• Fun, enthusiastic, kind, patient, and outgoing
• Must be 18 or over in order to be covered by our Automobile Insurance
• High School Diploma or GED
• Ability to read and comprehend instructions and information
• Professional personal appearance
• Excellent organizational skills
• Communication skills: Ability to collaborate, cooperate, interpret, and communicate information that is not always straightforward
• Computer: Ability to efficiently use Google and Microsoft Office Suite (Word, PowerPoint, and Intermediate Excel), manage files, navigate networks, the web, and Windows
• Decision-making: Knowledge of and ability to identify and choose alternatives based on values and preferences, and to solve problems to arrive at a conclusion and decision
• Diversity: Treats all customers and employees with respect and without bias
• Office Equipment: A wide array of office equipment, such as copy machines, computers, etc.
• Teamwork: Ability to work effectively in a collaborative/team setting
• Telephone Skills: Ability to respond to callers promptly using a positive and professional demeanor and tone, and refer callers to the appropriate resource
• Must speak fluent English
• Spanish and French fluency is optional but beneficial
• Must perform duties and responsibilities in a safe manner
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization, and effective computer skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and able to compute rate, ratio, and percent
• Ability to understand and define problems, collect data, establish facts, and draw valid conclusions
• Ability to learn and explain basic repair information

Preferred Experience

• 1-2 years of previous call center or customer service experience preferred, but not required
• Dealership experience preferred, but not required

Benefits

• $15/hour PLUS BONUS
• Medical Plan
• Dental Plan
• Vision Plan
• Company-paid $20,000 Life Insurance Policy
• FSA
• HSA
• MASA
• Paid Time Off (PTO)
• Holiday Pay
• 401K
• Five-day work week (may include Saturdays)
• Every Sunday off
• Work-Life Balance
• Discount on Vehicles, Parts & Services
• Family Owned & Operated
• A fantastic work environment
• Training provided to help you further your skills
• Unlimited future as we continue to grow