Service Ambassador - On Call - Nelson Gables

About the role

Vivie offers a flexible schedule with options at Grand Arbor & Nelson Gables, with a pay range of $16-$18/hour based on experience, qualifications, and location.

Responsibilities

• Greet and assist residents, guests, vendors, and team members, ensuring a welcoming and professional experience.
• Manage communications and security by answering and directing calls, monitoring security cameras, and alerting staff to any safety concerns or alarms.
• Support community operations by updating resident information, maintaining records and logs, and assisting with mail and package deliveries.
• Enhance resident and guest experience by providing concierge-style support, assisting residents and guests with their needs while maintaining confidentiality.
• Aid in emergency preparedness by following emergency protocols, supporting search efforts for missing residents, and adhering to security policies.
• Perform other duties as assigned, including handling multiple tasks independently and effectively.

Requirements

• Strong problem-solving skills and ability to think critically in difficult situations.
• Proficiency in computer systems for record-keeping, communication, and security monitoring.
• Ability to pass state mandated background check.
• Physical capability to perform all essential job functions.
• Ability to read, write, and speak English to ensure effective communication with residents, team members, and visitors.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or related field preferred.
• Knowledge of basic office software.

Skills

• Excellent interpersonal and communication skills.
• Ability to work independently and handle multiple tasks efficiently.
• Basic knowledge of computer systems for record-keeping, communication, and security monitoring.

Benefits

• Competitive pay with employer-matched retirement and pay-on-demand.
• Comprehensive health and wellbeing benefits.
• Generous PTO and paid holidays.
• Career growth with scholarships, training, and professional development.
• Work-life benefits and modern technology that make your day easier.

Pay

$16-$18/hour (non-exempt), based on experience, qualifications, and location.

Schedule

On Call