Member Services Ambassador

Responsibilities

• Resolve customer concerns efficiently, ideally on first contact
• Aid customers with account-related questions, product support, and account navigation
• Handle inbound sales calls for newsletter products
• Inform customers on how to avoid future issues and maximize product value
• Retain valued customers through respectful, solution-oriented communication
• Track customer feedback and share insights with internal teams
• Contribute to a customer-centric culture
• Think critically to troubleshoot and resolve issues, and escalate appropriately
• Remain flexible and assist with additional duties as needed

Qualifications

• 6+ months of customer service experience, preferably in a call-center setting
• Exceptional interpersonal and verbal communication skills
• Strong problem-solving abilities and independent thinking
• Working knowledge of Microsoft Office and Excel
• Ability to adapt in a fast-paced, high-volume environment

Pay

Compensation Range – $40,000.00 to $45,000.00 USD

Schedule

This is a full-time position that offers more responsibility and growth than a typical customer service role.