Service Advisor/Sales/Customer Service

Job Summary

We are looking for a Service Advisor/Customer Service/Sales person to join our team part time (20‑25 hours/week). The schedule is somewhat flexible and includes evening and Saturday hours. The ideal candidate will have excellent communication and customer‑relation skills, be adept in a fast‑paced environment, a skilled multitasker, and have previous service writer experience in the automotive field (a clear plus). The shop is open Monday through Saturday 7:30 am‑6:00 pm; Saturday hours are 8:00 am‑3:00 pm. The role involves addressing customer inquiries, managing required documentation, and acting as the bridge between the shop and the customer, using technology to sell services.

Responsibilities

• Work front of shop in a busy automotive environment.
• Make and receive calls from customers.
• Take inspection reports from mechanics and adapt them into service quotes for customers.
• Present and sell those quotes to customers.
• Follow up with potential customers.
• Ensure a high level of employee morale and customer satisfaction while maintaining profitability.
• Keep the office clean and professional in appearance.
• Manage flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records.
• Report directly to the General Manager.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Valid state‑issued driver’s license and clean driving record.
• Successful completion of a pre‑employment drug and background screening.
• At least two years of experience as an automotive service writer or service advisor (preferred).
• Strong background in a related field considered.
• Understanding of automotive technology, service duties, and repair services required.
• Familiarity with Mitchell 1, Tekmetric, or Autovitals type programs a plus.

Benefits

• Bonus based on performance.
• Competitive salary and base plus incentive pay program.
• Employee discounts.
• Career advancement, training and development.
• Comprehensive benefits package.
• Positive work environment.
• Locally‑owned shop with community focus.
• Cutting‑edge tools and equipment.
• Work‑life balance.

Pay

Base pay competitive with the industry and based on prior work experience, with significant incentive potential. Hourly rate: $25.00 – $26.00 per hour.

Schedule

• Part‑time, 20‑25 hours per week.
• Flexible schedule including evenings.
• Shop hours: Monday‑Saturday 7:30 am‑6:00 pm; Saturday 8:00 am‑3:00 pm (required).