Customer Service/Service Advisor

About the role

The Service Advisor communicates with customers about their vehicle repair needs and relays information to the Service Technicians.

Responsibilities

• Greet customers and help them determine repairs and relevant costs.
• Maintain up-to-date knowledge about Boss Shops’ range of services.
• Contact customers to update them about their vehicle’s repair status.
• Coordinate the service center’s scheduling and workflow.
• Service writing, including creating estimates and work orders, finalizing payments, following all cash handling policies, and parts ordering and collecting for all jobs.
• Answer customer questions about service outcomes and consult with Technicians as needed.
• Understand marketing and sales strategies to finalize all transactions.
• Consult with Technicians about needed repairs and communicate those needs with the customer.
• Increase knowledge of products and services to comprehend industry needs.
• Understand the customer’s needs and communicate them to Technicians and vice versa.
• Keep all customer-facing items cleaned, stocked, and up to date.
• Receive merchandise, stock, and update pricing for all showroom products.
• Maintain a complete understanding of the Boss Shop Warranty process.
• Assign work to all technicians within company guidelines.
• Practice and adhere to all company safety policies and procedures.
• Report for work in a timely manner when scheduled.
• Assist with other duties as assigned.

Requirements

• Retail or guest service experience preferred.
• Valid Driver’s license and insurable to drive.
• Able to maintain working knowledge of parts inventory.
• Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
• Able to work on the computer system efficiently.
• Ability to read, write, and perform math skills.
• Positive, enthusiastic attitude.
• Flexible with the ability to adapt to change when required.
• Excellent communication skills.
• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
• Reliable transportation and phone.
• Must be able to communicate in English.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Physical Requirements

The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job.

• Occasionally lift and/or move up to 50 lbs.
• Frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear.
• Occasionally sit, climb, or balance, stoop, kneel, crouch, or crawl.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.

Pay

$16.00 - $25.00 per hour depending upon qualifications and experience.

Benefits

• Paid vacation
• 401K and matching contributions
• Health, dental, and vision insurance
• Short and long-term disability insurance
• Life insurance
• Clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• Additional benefits not listed