Customer Service/Service Advisor

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. Preserve all substantive info. We need to parse the posting. Let's extract content: - Intro: "The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle’s repair status." That's description of role. Could be "About the role" or maybe "Responsibilities". We'll decide. Then "Pay Range $16.00 - $25.00 per hour depending upon qualifications and experience." That's Pay. Then "Bosselman has many benefits to offer you that you will not find anywhere else like Paid vacation401K and matching contributionsHealth, dental and vision insuranceShort and long term disability insuranceLife insuranceA clearly defined path for growthOn-demand pay with PayActiv (access to earned but not yet paid wages)And much more! Bosselman offers on-demand pay (access to earned but not yet paid wages) through" We need to parse benefits list: Paid vacation, 401K and matching contributions, Health, dental and vision insurance, Short and long term disability insurance, Life insurance, A clearly defined path for growth, On-demand pay with PayActiv (access to earned but not yet paid wages). Also "And much more!" but we can ignore filler. Then after that: "Greets customers promptly and provides friendly competent customer service. Coordinates the service center’s scheduling and workflow.Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.Answers customer questions about service outcomes and consults with the Technicians as needed.Understands marketing and sales strategies to finalize all transactions.Consults with Technicians about needed repairs and communicates those needs with the customer. Comprehends the industry needs by increasing knowledge of products and services.Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.Responsible for keeping all customer facing items cleaned, stocked, and up to date.Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.Maintains a complete understanding of the Boss Shop Warranty process.Assigns work to all technicians within the guidelines of the company.Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.Reports for work in a timely manner when scheduled. Additional Job Duties Assists with other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities." These are duties/responsibilities. Then "Education and/or Experience (include certs or licenses needed) Retail or guest service experience preferred." Then "Minimum Qualifications Valid Driver’s license and insurable to drive.Able to maintain working knowledge of parts inventory.Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.Able to work on the computer system efficiently.Ability to read, write and perform math skills.Must possess a positive, enthusiastic attitude.Must be flexible with the ability to adapt to change when required.Demonstrates excellent communication skills.Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.Must have reliable transportation and phone.Must be able to communicate in English. - IF APPLICABLEAble and willing to deliver friendly, courteous, and prompt customer service.Able and willing to work cooperatively with other team members." These are qualifications/requirements. Then "Physical Requirements The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company. The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl." That's physical requirements; we could include under Requirements or maybe a separate section? The allowed headings list includes Requirements, Qualifications, Skills, Benefits, Pay, Schedule, About the role, Responsibilities. Physical requirements could go under Requirements or Qualifications. We'll include under Requirements. Schedule: Not explicitly mentioned except "Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings." That's schedule info. Could be under Schedule section. Since we have schedule info, we can create a Schedule section. Pay we have. Benefits we have. Responsibilities: we have many duty statements. About the role: maybe the introductory paragraph. Qualifications: maybe the Minimum Qualifications list. Skills: maybe communication skills etc. But we can combine. We need to avoid filler like "commensurate with experience". Not present. We must not create sections with placeholder text. We'll produce sections:

About the role

...intro...

Responsibilities

• ...list each duty...

Requirements

• ...physical requirements etc? Actually physical requirements separate maybe.

But we also have Minimum Qualifications list. Could be under Qualifications. Let's decide sections: - About the role (intro) - Responsibilities (duties) - Qualifications (minimum qualifications + education/experience) - Skills (maybe communication, math, computer, etc.) - Benefits - Pay - Schedule We need to ensure we don't duplicate content. Let's extract each piece. About the role paragraph: "The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle’s repair status." We'll put that. Responsibilities: list of duties from the block after benefits. Let's extract each sentence as a bullet: - Greets customers promptly and provides friendly competent customer service. - Coordinates the service center’s scheduling and workflow. - Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs. - Answers customer questions about service outcomes and consults with the Technicians as needed. - Understands marketing and sales strategies to finalize all transactions. - Consults with Technicians about needed repairs and communicates those needs with the customer. - Comprehends the industry needs by increasing knowledge of products and services. - Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa. - Responsible for keeping all customer facing items cleaned, stocked, and up to date. - Responsible for receiving merchandise, stocking, and updating pricing for all showroom products. - Maintains a complete understanding of the Boss Shop Warranty process. - Assigns work to all technicians within the guidelines of the company. - Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers. - Reports for work in a timely manner when scheduled. - Additional Job Duties Assists with other duties as assigned. - Supervisory Responsibilities This job has no supervisory responsibilities. We could combine some but okay. Qualifications: Education and/or Experience: "Retail or guest service experience preferred." Minimum Qualifications list: many items. Let's list them as bullets: - Valid Driver’s license and insurable to drive. - Able to maintain working knowledge of parts inventory. - Able to complete the Service Advisor New Team Member Training within the first 90 days of employment. - Able to work on the computer system efficiently. - Ability to read, write and perform math skills. - Must possess a positive, enthusiastic attitude. - Must be flexible with the ability to adapt to change when required. - Demonstrates excellent communication skills. - Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings. - Must have reliable transportation and phone. - Must be able to communicate in English. - Able and willing to deliver friendly, courteous, and prompt customer service. - Able and willing to work cooperatively with other team members. Also "Retail or guest service experience preferred." could be under Qualifications. Skills: maybe we can extract communication skills, math, computer, etc. But we already have many under qualifications. Could combine Qualifications and Skills but we need to follow headings list; we can include Skills if we have specific skill statements not covered elsewhere. We have "Ability to read, write and perform math skills." That's a skill. "Demonstrates excellent communication skills." That's skill. "Able to work on the computer system efficiently." That's skill. Could put those under Skills. But we already have them under Qualifications; duplication is not ideal but maybe okay. Better to separate: Qualifications = education/experience, licenses, etc. Skills = abilities like communication, math, computer, etc. Let's define: Qualifications section: Education/Experience and Minimum Qualifications (licenses, training, etc.) Skills section: Communication, math, computer, etc. But we need to avoid duplication; we can keep qualifications as the list of mandatory items (license, training, etc.) and skills as abilities. Let's parse Minimum Qualifications list again and separate: - Valid Driver’s license and insurable to drive. (qualification) - Able to maintain working knowledge of parts inventory. (skill? maybe ability) - Able to complete the Service Advisor New Team Member Training within the first 90 days of employment. (qualification/training) - Able to work on the computer system efficiently. (skill) - Ability to read, write and perform math skills. (skill) - Must possess a positive, enthusiastic attitude. (skill/attribute) - Must be flexible with the ability to adapt to change when required. (skill) - Demonstrates excellent communication skills. (skill) - Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings. (schedule) - Must have reliable transportation and phone. (qualification) - Must be able to communicate in English. (skill) - Able and willing to deliver friendly, courteous, and prompt customer service. (skill) - Able and willing to work cooperatively with other team members. (skill) Education/Experience: Retail or guest service experience preferred. Thus we can have: Qualifications: Education/Experience + licenses/training + reliable transportation etc. Skills: communication, math, computer, parts inventory knowledge, attitude, flexibility, etc. Schedule: we have ability to work flexible schedule, may require weekends and evenings. Pay: $16.00 - $25.00 per hour. Benefits: list. Now we need to ensure we don't create sections with placeholder text. All have content. Now produce HTML. We'll wrap each section in

heading then

or

• . For About the role:

  ...

  Responsibilities:
  • ... each duty
  Qualifications: maybe combine education/experience and licenses etc into
  . Skills:
  . Benefits:
  . Pay:

  Pay Range $16.00 - $25.00 per hour depending upon qualifications and experience.

  Schedule:

  Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.

  We must not repeat job title. Check for any boilerplate: we removed "Additional Job Duties Assists with other duties as assigned."