Customer Service/Service Advisor

Job Summary

The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle’s repair status.

Pay & Benefits

Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman offers benefits including:
- Paid vacation
- 401K and matching contributions
- Health, dental and vision insurance
- Short and long term disability insurance
- Life insurance
- On-demand pay with PayActiv (access to earned but not yet paid wages)
- Clearly defined path for growth
- And much more!

Responsibilities

• Greets customers and helps them determine repairs and relevant costs
• Maintains up-to-date knowledge about Boss Shops range of services
• Contacting customers to update them about their vehicle’s repair status
• Answers customer questions about service outcomes and consults with the Technicians as needed
• Communicates needed repairs to the customer
• Understands marketing and sales strategies to finalize all transactions
• Consults with Technicians about needed repairs and communicates those needs with the customer
• Comprehends the industry needs by increasing knowledge of products and services
• Understands the customer’s needs and communicates those needs to the Technicians and vice versa
• Keeps all customer-facing items cleaned, stocked, and up to date
• Receives merchandise, stocks, and updates pricing for all showroom products
• Maintains a complete understanding of the Boss Shop Warranty process
• Schedules and coordinates the service center’s workflow
• Writes for the location including creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs
• Assigns work to all technicians within the guidelines of the company
• Adheres to all company safety policies and procedures to ensure a safe environment for employees and customers
• Reports for work in a timely manner when scheduled

Qualifications

• Retail or guest service experience preferred
• Valid Driver’s license and insurable to drive
• Able to maintain working knowledge of parts inventory
• Able to complete the Service Advisor New Team Member Training within the first 90 days of employment
• Able to work on the computer system efficiently
• Ability to read, write and perform math skills
• Must possess a positive, enthusiastic attitude
• Must be flexible with the ability to adapt to change when required
• Demonstrates excellent communication skills
• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings
• Must have reliable transportation and phone
• Must be able to communicate in English

Physical Requirements

• Occasionally lift and/or move up to 50 lbs.
• Frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear
• Occasionally sit, climb, or balance, stoop, kneel, crouch or crawl