Service Advisor/Sales

Delta World Tire is one of the area’s largest tire dealers, with over 30,000 tires in stock. In addition to tires, Delta World Tire offers complete quality automotive repair and preventative maintenance. Our ASE‑certified technicians provide services such as alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

Principal Duties and Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customers’ concerns; inspect the vehicle and refer to service history to accurately identify and verify service needs.
• Recommend services according to an appropriate level of knowledge.
• Clearly communicate any additional recommendations from the Automotive Technician to the customer so they can make an informed decision.
• Properly document all recommendations in the customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer.
• Provide customers with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket, including a review of the completed multi‑point inspection and explanation of applicable warranties.
• Conduct post‑repair and declined‑service follow‑up phone calls to ensure customer satisfaction.
• Track all new returns, core returns, and warranty parts for individual customers.
• Other duties as assigned.

Compensation

Up to $22/hr + bonus + commissions

Benefits

• Competitive bi‑weekly pay
• Tuition reimbursement
• Paid vacation and sick time
• 6 paid holidays
• Medical, dental, and vision insurance
• Life insurance (company paid)
• 401(k) retirement savings plan with company match
• Discounted services on personal and immediate family vehicles
• Opportunity for advancement

Qualifications

• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process‑driven environment.
• Valid driver’s license and ability to pass an MVR screening.
• Pass a criminal background check.
• Must be at least 18 years of age.
• Ability to work a minimum of five days, including Saturdays.

Schedule

Minimum of five workdays per week, including Saturdays.