Service Advisor/Sales

About the role

The Sales and Service Advisor is responsible for promoting and selling all products and services offered by the auto center, ensuring excellent customer service and adherence to store standards.

Responsibilities

• Promptly greet customers in person and over the phone with professionalism and courtesy.
• Listen to and document customer concerns, inspect vehicles, and reference service history to accurately identify needs.
• Recommend appropriate services and clearly communicate additional suggestions from technicians to help customers make informed decisions.
• Provide accurate quotes, including costs and timeframes, and update customers throughout the service process.
• Conduct proper checkout procedures, review inspections, warranties, and explain charges.
• Follow up post-service to ensure customer satisfaction and track returns, warranties, and parts.
• Perform other assigned duties as needed.

Qualifications and Skills

• Prior experience as a Service Advisor is helpful but not required.
• Professional appearance and ability to thrive in a process-driven environment.
• Valid driver’s license or ability to obtain one within 30 days.
• Ability to work at least five days a week, including Saturdays.

Benefits

• Competitive pay
• Tuition reimbursement
• Paid time off
• Holidays
• Insurance options
• 401(k) with company match
• Vehicle service discounts
• Opportunities for advancement