Sales/ Service Advisor

About the role

Tire Max Tire offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians provide a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning. As a Sales and Service Advisor, you will be an essential team member and the face of the shop, serving as the client’s main point of contact throughout the repair and maintenance process. You will work with honesty and integrity to advise clients, build long-standing relationships, and deliver a 5-star experience.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge.
• Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
• Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
• Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns, and warranty parts for individual customers.
• Adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors consistent with the Company Standards and Expectations.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process-driven environment.
• Possess a valid driver’s license.

Pay

$90,000–$110,000 per year (includes bonus and commissions).

Benefits

• Competitive bi-weekly pay.
• Tuition reimbursement.
• Paid vacation and sick time.
• 6 paid holidays.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) Retirement Savings Plan with company match.
• Discounted services on personal and immediate family vehicles.
• Opportunity for advancement.