SERVICE ADVISOR - John Deere

Job Duties

• Interpret equipment problems through listening, clarifying, inspecting and test driving
• Verify if warranty coverage, service contract or maintenance plan participation is applicable
• Develop and communicate accurate estimates, and maintain contact with customers regarding deviations from estimates
• Prepare repair orders (RO), enter RO into service database system
• Assign work to service technicians
• Maintain customer relationship and enhance company reputation
• Maintain equipment records
• Prepare billing documents and complete billing and payment with customers

Qualifications

• Excellent customer service and communication skills
• Good mechanical aptitude
• Solid computer skills
• General ag and turf equipment product knowledge
• Willingness to download company apps on your personal phone

Benefits

• Paid Time Off (PTO) - 3+ weeks in first year
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Healthcare Plans are individual or family
• 401(K) Retirement Plan - up to 4% match
• Employee Discount
• Life Insurance