SERVICE ADVISOR - John Deere
West Central Equipment · Martinsburg, PA · 1 wk ago
OTHRFull-time
Job Duties
- Interpret equipment problems through listening, clarifying, inspecting and test driving
- Verify if warranty coverage, service contract or maintenance plan participation is applicable
- Develop and communicate accurate estimates, and maintain contact with customers regarding deviations from estimates
- Prepare repair orders (RO), enter RO into service database system
- Assign work to service technicians
- Maintain customer relationship and enhance company reputation
- Maintain equipment records
- Prepare billing documents and complete billing and payment with customers
Qualifications
- Excellent customer service and communication skills
- Good mechanical aptitude
- Solid computer skills
- General ag and turf equipment product knowledge
- Willingness to download company apps on your personal phone
Benefits
- Paid Time Off (PTO) - 3+ weeks in first year
- Paid Holidays
- Medical Insurance
- Dental Insurance
- Healthcare Plans are individual or family
- 401(K) Retirement Plan - up to 4% match
- Employee Discount
- Life Insurance