Service-Advisor

About Us

Allegiance Trucks is a leading truck dealership group representing top-tier brands like International, Hino, Isuzu, Ford, Pierce Fire Apparatus, Wabash, Dennis Eagle, Kalmar, and JerrDan. Since our founding in March 2019, we've grown to over 40 locations across ten states, serving the Northeast's essential trucking community. We prioritize our customers, support our team, and foster a dynamic, inclusive workplace where everyone thrives. As a Veteran Friendly Organization, we offer opportunities for training, career growth, and advancement.

Responsibilities

• Manage and oversee the shop's workflow and schedule.
• Call customers to advise them about service changes or delivery times.
• Coordinate with the service team on parts ordering and ensure parts are available when needed.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
• Check on the progress of repairs throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure work is completed.
• Assist with other projects as needed.

Requirements

• High School Diploma or GED.
• Highly organized and detail-oriented.
• Customer-focused with the ability to solve complex problems.
• Computer savvy.
• Familiarity with auto and trucking (preferred).

Benefits

• Competitive starting pay.
• Excellent health benefits, including medical, dental, and vision plans.
• Flexible Spending Account or Health Savings Account.
• Complimentary life insurance policy and additional voluntary coverage options.
• Parental leave.
• Generous Paid Time Off policy, including vacation, sick time, and floating holidays.
• 401(k) with Company match.
• Support and encouragement for continued advancement with additional training.