Service Advisor

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Maintain progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Process customer’s payment

Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is preferred
• Above average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Reynolds and Reynolds computer experience is a plus

Benefits

• Medical, dental, and vision insurance
• 401(K) Retirement Plan with Percentage Match!
• Custom and competitive wages
• Paid vacation
• Paid holidays
• Provided uniforms
• Continued factory paid training
• Employee purchase plan