Service-Advisor

About Us

Allegiance Trucks operates over 40 locations in 10 states throughout the Northeast and is the fastest growing commercial truck and trailer dealer group in North America. Our team proudly represents leading brands including International, Isuzu, Pierce Fire Apparatus, Wabash, Ford, Hino, Dennis Eagle, Kalmar, JerrDan, and many others.

Benefits

• Competitive starting pay
• Excellent health benefits, including medical, dental, and vision
• Flexible Spending Account or Health Savings Account
• Life insurance
• Parental leave
• Paid time off and paid holidays
• 401(k) with company match
• Encouragement and support for continued advancement with additional training

Responsibilities

• Manage and oversee the shop's workflow and schedule
• Call customers to advise them about service changes or delivery times
• Coordinate with the service team about parts ordering and ensure parts are available when needed
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required
• Check on the progress of repairs throughout the day
• Handle telephone inquiries regarding inbound work and work in process
• Review repair orders to ensure that work is completed
• Assist with other projects as needed

Requirements

• High School Diploma or GED
• Highly organized and detail-oriented
• Customer-focused
• Ability to solve complex problems
• Computer savvy
• Familiarity with auto and trucking (preferred)