Service Advisor

At Stonebriar Chevrolet we have an atmosphere of fun and success. Our Service Team is an integral part of our dealership's success, with our advisors being the tip of the spear. If you are an Experienced Service Advisor with a track record of taking care of customers, we’d love to have you join us.

About the role

As a Service Advisor, you will own our customer’s experience in the service lane. You are the key point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive lane to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

Responsibilities

• Oversee flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone or in person, to prevent mishandling.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Maintain high CSI (Customer Satisfaction Index) standards.

Requirements

• Organized and friendly personality.
• Demonstrated ability to work well with others.
• Strong time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willingness to submit to a pre-employment background check and drug screen.
• Valid driver’s license.

Qualifications

• Willingness to help people with their vehicle maintenance needs while building your success story within our dealership.
• Desire to create a customer experience that makes you the repeat choice for our customers.
• Ability to become an expert in our vehicles and processes to ensure the best customer experience.
• Desire to earn what you work for—a drive to have your efforts impact your pay.

Benefits

• Great team environment.
• 401K with annual discretionary employer match (immediate eligibility on first day of employment).
• Health care—multiple medical plans for you and your family’s individual needs, including a health reimbursement plan option.
• Five-day work week (closed on Sundays).
• World-class training program to introduce you to our process and products.
• Promotion from within and career paths for motivated individuals.