Service Advisor - BMW OF FAIRFAX

As a key member of our service team, you will provide outstanding customer service and ensure the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Requirements

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• Authorization to work in the USA.
• Ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications

• Experience using and working with CDK.

Pay

Performance-based earnings range: $80,000 to $150,000+ per year. Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.

Schedule

• Full-time
• Sundays always off
• Saturday availability required

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that grows with you
• Sundays always off
• Closed on Thanksgiving & Christmas
• Employee pricing on purchases & leases
• Free & discounted gym membership options
• Exclusive travel deals on hotels, rentals & airfare
• Career growth in a Fortune 500 company